When people read about Talk Fusion and discover Talk Fusion, they realize this is a company that was meant for them and built for them. It is all true, especially when hearing Bob Reina speak in interviews (http://www.abcactionnews.com/morning-blend/talk-fusion). One of the many wonderful traits of Bob Reina is his ability to connect with people and be personable. Their motto is “Be Part of the Moment.” Life is filled with moments and it is up to the people in those moments to realize they are being part of the moment. In the interview, Bob Reina talks about how this idea started by wanting to send out a video email but the file size was too large. When Bob Reina sees a problem of any kind, he is quick to jump in and make it better.
This is most likely due to his training as a police officer, which might surprise some people. Bob Reina is full of surprises, though. Now, they have such features as the video newsletter, which is a great way to market and expand the company. One thing Bob Reina keeps in mind is the fact he truly wants customers to stay with Talk Fusion for life. He wants them to be lifers. It is because each and every single person that uses the product is important to him. They are what help Talk Fusion grow through word of mouth and happy customers.
When someone is happy, Bob Reina is happy. He knows he has done his job and all of his employees have done their job. They take their job with the utmost seriousness because they know for so many people they need Talk Fusion. This is not a want. This is a need, which is much more serious for people. They rely on Talk Fusion to be working for them.
Once they have customers with their small business and once it has grown into a bigger business, they know they need to keep them coming back for more. It is how a business is going to survive and thrive well into the future and keep the customers happy as well.